Website Maintenance & Support That
Catches Problems Before
Your Customers Do
Most business owners find out their website is broken when a customer mentions it — or worse, when enquiries quietly stop and nobody knows why.... Read More A maintenance plan means somebody is watching the site every week instead of only after something has already gone wrong.
Pick the Level of Cover Your Site Actually Needs
Essential Care
For simple business websites that need to stay up and stay safe.
- Monthly software, plugin and security updates
- Weekly off-site backups
- Uptime monitoring with alerts
- Up to 1 hour of content edits per month
- Response time: within 2 working days
Business Care
For sites actively generating enquiries or sales.
- Everything in Essential
- Daily backups plus monthly speed optimisation
- Up to 4 hours of content and design edits per month
- Broken link and form testing every month
- Monthly performance report
- Response time: same working day
Priority Care
For stores and sites where downtime costs real money.
- Everything in Business
- Real-time monitoring with emergency out-of-hours response
- Staging environment for testing changes before they go live
- Unlimited small edits plus priority development hours
- Quarterly security and conversion review
- Response time: within 4 hours, including weekends
What Every Maintenance Plan Covers
Security Updates
Core, plugin and theme updates applied and tested, not auto-updated and hoped for.
Off-Site Backups
Stored separately from your hosting, so one failure doesn't lose everything.
Speed Checks
Load time monitored monthly, with fixes when it slips.
Uptime Monitoring
We know the site is down before you do.
Form Testing
Every enquiry form submitted and verified, every month.
Content Edits
Text, images, prices and offers, included in your monthly hours.
When Was the Last Time Anyone Actually Tested Your Contact Form?
Not looked at it — submitted it, and confirmed the email arrived. This is the most common failure we find on business websites and easily the most expensive. A form that silently stopped delivering three months ago means three months of enquiries that never reached you, from customers who assume you couldn't be bothered to reply.
How a Maintenance Plan Works
Audit
Current state: speed, security, broken links, outdated plugins, backup status.
Fix backlog
Whatever's already broken gets cleared in the first month.
Monthly cycle
Updates, backups, security scans and your requested changes, on schedule.
Monthly report
What we did, what we found, what needs a decision from you.
Sites We Look After
Service businesses, clinics, institutes and online stores — some we built, plenty built by someone else and then left without support. Taking over an existing site is routine for us, and we'll tell you honestly whether it needs maintaining or replacing.
Different Sites Fail in Different Ways
Service Businesses
Enquiry Forms That Are Verified, Not Assumed.
Online Stores
Checkout Tested Monthly, Because a Broken Cart Is Lost Revenue.
Clinics & Institutes
Appointment and Admission Forms Kept Working Through Peak Season.
Sites Built by Someone Else
Taken Over, Documented, and Brought Back Under Control.
What Else Might Your Site Need?
Web Development
If the audit says the site is past maintaining.
View ServiceUI/UX Design
When it works technically but visitors still don't convert.
View ServiceSEO Services
Maintenance keeps it healthy; SEO gets it found.
View ServiceE-Commerce Development
When the site needs to start selling.
View ServiceWhy Businesses Hand Us the Keys
Have Questions? We've Got Answers.
Anything not covered here? Just reach out — we'd rather answer a quick question than have you second-guess it.